Lowest Price Guarantee Lowest Price Guarantee is based on the identical item ONLY. (Not a low quality look alike.) Shipping cost is also used to determine the actual price of the product. Some stores offer lower price shipping but the cost is added into the product to make it appear that the shipping is a fixed, lower amount. We will match the total cost of the product plus shipping and then take an additional 5% Off. Overstock and other clearance houses guarantees are not honored. We honor the list prices of online stores and retail stores. If you have an item that you would like us to verify:
Email lynn@beautifulstainedglass.com with the following information:
Our Item Name and Number and the competitor's Item Name and Number.
We will check our competitor and the item(s) and will email you. Or just call us at 1-888-824-4741 with the information above. Our lowest price guarantee is only valid pre-purchase and not valid after sale of product. Thank You!
OverMax and Large Item Truck Delivery
Location
Beautiful Stained Glass ships to the contiguous 48 U.S. states, Alaska and Hawaii as well as international destinations and U.S territories (such as Puerto Rico and Guam). Shipping charges included in pricing is for the congituous 48 U.S. states ONLY!
For any orders shipping outside of the contiguous 48 U.S. states, you will be charged actual shipping charges. Please email us the item name and number, your shipping address and contact information for a shipping quote to your location. If you order through our shopping cart, you will be notified of the actual shipping charges and your credit card will be charged accordingly.
Gift Certificates We offer gift certificates for any amount you wish. If the pricing available through our shopping cart is not what you want, just give us a call at 1-888-824-4741 and we will be happy to accommodate your needs. Catalogs If you would like a catalog, please email us your name, mailing address and the type of products that you are interested in. We will mail the appropriate catalogs to you.
Custom Capabilities If you have a custom lighting challenge, contact us first. No project is too small, too large or too demanding. We will customize spectacular lighting and decorative accessories to meet your exact specifications. We can create custom color combinations, special sizing and one-of-a-kind designs. We offer custom capabilities in all of our products: decorative lamps, chandeliers, sconces, windows, fireplace screens, outdoor lanterns and more. Stained Glass Windows to suit any home decor! Have a Lighting Challenge? Light fixtures can be customized just for you! See a shade you like? We can make it a tiffany lamp, chandelier, floor lamp, ceiling pendant or a ceiling fan light fixture. Wall Sconces can be up or down. Billiard Lights are Island Lights. It is only as wide as your imagination! In addition to custom colors and sizing, several types of custom design processes are offered: 1) Copperfoil Construction-- individual pieces of stained glass cut by hand, wrapped in copperfoil, and soldered together. 2) Sandcarved Designs-- etched into layered glass using special tools for an elegant "engraved look." 3) Fused Images-- high-fired at 1400 degrees in kilns and fused into the glass. 4) Silk Screening-- enables designs to be silk screened directly to the glass and kiln-fired. For more details, contact us at 888-824-4741. Shopping Cart & SSL To use our shopping cart you must enable acceptance of cookies. We use the new full shopping cart program by BVSoftware™ which allows you to pay by credit card within a secured and protected (SSL) GoDaddy certified transaction site. Shipping & Handling Each piece is carefully packaged to insure safe delivery to your home. All Shipping prices include Insurance. Allow 2 to 3 weeks for delivery. For Custom Made Orders, please allow 6 to 8 weeks. Please contact us if you would like to know the approximate shipping time of a particular item. International shipping is available, however, you must call first to see if it can be shipped to a particular country and also to check the price of shipping. Any orders received from outside the continental United States will not be processed until shipping arrangements have been made. Payment Methods We accept Visa, Master Card, American Express and PayPal for payment.
Custom Made Items
Damaged Merchandise All merchandise is fully insured against damages during shipping. In the event that you receive damaged merchandise, it will be immediately replaced at no charge to you. Shipping damages are very rare but can happen. Please inspect your order when it arrives. If you should discover damage, it is your responsibility to notify us immediately. Please send us an email or call us at 1-888-824-4741 within 3 business days after receiving your package. Failure to notify us within 3 business days could result in claims not being honored. Please keep all packaging materials. Our manufacturer takes extra precautions in packing your merchandise to ensure it arrives undamaged. All merchandise will have to be inspected and re-packaged in the same packaging that it was delivered to you. We will pay all return shipping on items damaged in transit and we will send an identical replacement to you at no extra cost. Please retain all packaging material for collection by Fed-ex or UPS Ground. If it has been delivered by common carrier please inspect the carton and note any damages on the freight bill. Open the carton and inspect your merchandise. Please note any damages to your merchandise.
Exchanges and Returns Customer satisfaction is the foundation of our success. Our customers are overwhelmingly satisfied with their selections. However, if you are not satisfied with your purchase, you may return it for a refund. We do not stock all products, and therefore, are able to offer a vast selection for our customers. However, this also means that we are subject to the manufacturers' returns policies. We are sorry but we cannot accept a return if the item has been installed or altered from it's original state in any way. If item is damaged in shipping while returning, you must collect the insurance.
If, for any reason, you are not satisfied with your purchase, please contact us at 770-205-0592 or email us for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number. The item must be in new condition, unused and in original packaging material. Returns must be authorized by Beautiful Stained Glass. Items returned without authorization are the sole responsibility of the customer and no guarantees are given.
Custom made items or items delivered via truck or freight delivery are not subject to return, except for damaged or defective merchandise. Products eligible for return must be new, unused, unaltered (with no clipped or cut wires) and contain all original product packaging and accessories. Products must be repackaged properly in the original packaging. Products not in original condition will not be accepted for return.
Returns cannot be accepted beyond 7 days from receipt of your item.
Returns must be shipped prepaid and insured. If the return or exchange is due to an error on our part, we will pay for the cost of shipping. Beautiful Stained Glass cannot refund shipping charges of returned merchandise. Return shipping costs are the responsibility of the customer, therefore customers should insure all returns for the purchase price of the product to protect you in the event of loss or damage. If you return merchandise with no insurance, you are responsible for that item.
Most merchandise, after being re-packaged by the consumer comes back damaged and unusable. If you return merchandise with no insurance or tracking information, you are responsible for that item. Beautiful Stained Glass does not give refunds for merchandise that is damaged during the return transit. You will have to file a claim with the shipper in order to receive your refund.
We do not reimburse the cost of shipping to you or the cost of return shipping. The item must be in original condition with all original packing materials, instructions and components. Damaged or Defective goods are exempt from this policy and will be replaced with the same item at no cost to you. Returns that do not follow our guidelines may not be refunded or could result in additional fees.
Do not return merchandise unless you have contacted us for a return address and information on where and how to return your merchandise. Do not return merchandise without first receiving an RGA number. Do not return merchandise without tracking information and insurance. Any return without the required criteria will not be honored.
All products are backed by our manufacturers for manufacturing defects and are insured for damages incurred during shipping. These items will be replaced immediately at no cost to the customer. Handle all returns delicately! Please allow two weeks for your return to be processed. All products on our website are handcrafted by talented artisans. Since each is a unique creation, slight variances will occur in the size and appearance of these products. Small blisters and flow lines are inevitable in blown and molded glass. These minor variations are not considered defects. Colors in stained glass varies and is not considered a returnable item. However, we will work with you on any issues that are deemed reasonable.
Every item is a unique, handcrafted work of art. Natural variation in the glass and finish make each and every one a masterpiece all its own. Photographs are a general representation of the product. Colors will vary. Returns Subject to Charges: For cancelled orders on the part of the consumer, we charge a processing fee for the amount charged to us by our credit card company.
Custom made items or items delivered via truck or freight delivery are not subject to return, except for damaged or defective merchandise. Custom made items or items delivered via truck or freight delivery are subject to cancellation fees depending on the status of the items.
All returns, exchanges and cancellations are subject to re-stocking fees or processing fees. We make every effort to work with our customers on any issues, so please call us at 1-888-824-4741 should you have any questions.
All products are backed by our manufacturers for manufacturing defects and are insured for damages incurred during shipping. These items will be replaced immediately at no cost to the customer.